Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase.

Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We may request photos of the item to help process your claim.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, products that have been extensively used, damaged by the customer, or returned without original packaging may not be eligible for a refund.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

sales@thenordflex.com